FAQs
What is an original painting?
Jan Allsopp’s paintings are all original one-offs which means the painting you choose is the only one like it in existence now, or in the future.
What is a ‘box painting’?
Some paintings are done on custom made wooden boxes. This is so you have a fun way of displaying the art - stacking on a side table for example. They really are a cross between a painting and a sculpture in that they are free standing and do not have to be hung on a wall. (They could be hung on a wall all the same! Ask Jan how.) The boxes are solid and can’t be opened.
Is the painting signed and authenticated?
All Jan’s paintings are signed on the back (including box paintings), and some are also signed on the front. Each painting comes with a signed Certificate of Authenticity.
What is a Certificate of Authenticity?
In 2018 Jan Allsopp started issuing Certificates of Authenticity with every artwork. The certificate includes the artwork number, details and some information about the inspiration for the painting. Certificates are signed and dated and bring additional reassurance when purchasing original art.
Where can I buy a Jan Allsopp painting?
All Jan Allsopp’s paintings are sold through this website. A selection is sold through online galleries - Bluethumb in Australia, Saatchi Art in UK and USA, and Singulart in Europe.
Jan’s paintings are available through exhibitions and galleries as notified on the blog and through the newsletter.
What materials are used in the paintings?
Jan uses professional grade art materials including paints and protective layers and coatings. Paintings are done on wood panels or quality papers. All are chosen for their durability and archival qualities.
Is the painting ready to hang?
Most paintings are created on a wood panel and come with wire on the back so they are ready to hang immediately. Each painting in the shop will have details in the description. After delivery you can organise additional framing if required. If you want help with anything to do with buying your painting contact Jan.
Can I visit Jan Allsopp’s studio?
Yes! Studio visits can be arranged but must be pre-booked.. Please email or phone Jan to arrange a time to visit her studio in Valla Beach, NSW, Australia.
Shipping overview
Where are Jan Allsopp’s painting shipped from?
Jan Allsopp creates and ships her paintings from her studio on the east coast of Australia.
How are the paintings shipped?
Paintings are shipped in carefully constructed layers of bubblewrap, foam, and cardboard to create a sturdy ‘sandwich’ that protects all sides, corners and faces of your painting. Jan uses recycled materials for packaging where possible.
What shipping carrier do you use?
Jan selects the most suitable courier for the size of the painting so different paintings may be delivered by different couriers. Security, care and price are all considerations that go into the choice of your courier. Shipping is free to buyers in Australia. Please contact Jan for an international shipping quote. It is not possible to ship paintings to a PO Box.
When are paintings shipped?
Paintings are shipped as soon as possible after your purchase is made. This usually means they will be shipped the next day. Purchases made on a Friday or over the weekend will not be shipped until the following Monday (or Tuesday at the latest).
Do you ship internationally?
Yes! International shipping rates vary according to the destination country. International tax and duties are not included in our shipping cost; the recipient is responsible for all taxes and duties. Contact us with your shipping address and order details and we will provide you with a quote. International shipping costs will be added to your total order total.
What if a painting gets damaged during shipping?
Any damage must be reported to Jan Allsopp within 3 days of receiving the package. Please take a photo of the damage and email it to us along with any tracking numbers and other pertinent information. We will organise the return of the painting and contact you to discuss options.
Exchanges
Can a painting be returned?
It is always better to be sure you are buying the right painting, rather than rely on being able to return it. Please request a free consultation, to make sure in advance that you will be happy with your chosen painting.
What’s your exchange policy?
Buyers in Australia
Jan Allsopp’s paintings can be returned within 7 days of delivery. They must be returned with the Certificate of Authenticity and any other documentation that you received. We will be responsible for the return shipping cost up to the amount of the original shipping charge. Any additional charge is your responsibility. Paintings being returned need to be packed to the same standard as they were originally shipped in. Jan Allsopp is not responsible for any damage that occurs during the return shipping. If the packaging is insufficient to ensure the painting is returned in undamaged condition, you may be charged for that damage.
International buyers
International returns are by negotiation. As shipping and delivery times vary from country to country, please contact Jan in the first instance.
What’s your privacy policy?
This website has a Privacy policy page for how your personal information is used and shared. In brief, when you submit the order form or contact form, we collect personally-identifiable information to help us fulfil your order and help serve you better. Information we collect includes your name, email address, physical and/or mailing address, phone number and order history. We do no retain a record of your credit card information once the payment has been processed. We do not share your personal information with any outside parties. Any parties that have access to that information while your order is being processed are listed in the Privacy Policy.
We also have a Terms & Conditions page, and a Disclaimer.